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Grotenhuis Secure Message Center Information

(800) 748-0368 or (616) 949-7950 + ext.
Fax: (616) 949-2502 or (877) 329-2844

Grotenhuis Automated Attendant Menu Options:

Membership & Billing Services	Dial "1"
Proposals - BCBSM / BCN	Dial "2"
New Group Business - BCBSM / BCN	Dial "8" then "1"
Individual Business - BCBSM / BCN	Dial "8" then "2"
Group Wide Change & Renewals - BCBSM / BCN	Dial "4"
Life & Disability Support	Dial "5"
Operator	Dial "0"

Main Office [Map] 588 3 Mile Rd NW Suite 101 Grand Rapids, MI 49544	Traverse City Sales Office[Map] 1020 Hastings Street, Ste. 105 Traverse City, Michigan 49686
Kalamazoo Sales Office [Map] 5945 West Main St., Ste. 106 Kalamazoo, Michigan 49009	Alpena Sales Office [Map] 124 E. Chisholm St Alpena, Michigan 49707

Administration
Dana Sommers Don Vroon Dean Ferris	ext. 3142 ext. 3147 ext. 3117	Chairman President Chief Executive Officer

Marketing & Field Services
Andrew Ferdinand	ext. 3516	Executive Vice President Marketing
Cheryl Peters	ext. 3306	Vice President of Corporate Information
Leslie Fischer	ext. 3137	Director of Marketing - West Michigan
Tammy Deur	ext. 3154	Director of Marketing - West Michigan
Kevin Kaplan Cheryl McCarthy Mollie Sikkema	ext. 3513 ext. 3109 ext. 3105	Director of Marketing - Southwest/Central Michigan Marketing Coordinator - Individual Products Marketing Services Coordinator
Lisa Marzolino	ext. 3150	Marketing Development Manager
Agent Services
Diane Berry	ext. 3131	Vice President of Agent Services
Sara Ortiz	ext. 3106	Agent Services Team Leader
Marie Bast	ext. 3116	Proposal Services - BCBSM / BCN
Caroline Smith	ext. 3122	Proposal Services - BCBSM / BCN
Heather Earles	ext. 3143	New Group Business Underwriting - BCBSM / BCN
Jill Young	ext. 3129	New Group Business Underwriting - BCBSM / BCN
Marta de Cardenas-Alonso	ext. 3112	Group Wide Change & RRC Underwriting - BCBSM / BCN
Chris Hnilo	ext. 3512	Group Wide change & RRC Underwriting – BCBSM / BCN
Laura Roiter	ext. 3123	Group Wide Change & RRC Underwriting – BCBSM / BCN
Julie Molenda	ext. 3315	Agent Services Team Leader
Keenan Young	ext. 3107	Individual Business - BCBSM / BCN
Lori Zenner	ext. 3139	Individual Business - BCBSM / BCN
Jennifer Ignasiak	ext. 3134	Ancillary Services
Nicole Steckler	ext. 3151	Ancillary Services & Administrative Support
Membership, Billing & Commission Services
Penny Graham	ext. 3307	Vice President of Membership, Billing & Commission Services
Sharon Corrigan	ext. 3124	Manager of Membership & Billing
Sue Flik Sandy Biziorek Sue Faasse Beth McBride Jeff Nelson Robyn Scarbnick Roshanta Williams Melissa Wright	ext. 3136 ext. 3309 ext. 3152 ext. 3115 ext. 3132 ext. 3153 ext. 3113 ext. 3133	Agent Commissions Membership & Billing Services and Ancillary Claims Membership & Billing Services Membership & Billing Services and BCBSM/BCN Claims Membership & Billing Services and BCBSM/BCN Claims Membership & Billing Services Membership & Billing Services Membership & Billing Services
Alpena Office
Sheri Grzeskowiak Jan Misiak	ext. 3157 ext. 3156	Group Wide Change & RRC Underwriting - BCBSM / BCN Membership & Billing Services